Database Troubleshooting FAQ
Using the LIAS-VPN can often resolve problems with accessing library databases from off-campus, including firewall issues. The VPN provides more seamless access to databases and other resources.
Download and install the VPN client software at http://downloads.its.psu.edu (at that page, select Connecting to Penn State, then VPN — Virtual Private Network).
To connect to the LIAS-VPN:
- Open the VPN client on your computer (look for the program named "Cisco Systems VPN Client").
- In the Connection Entry box, scroll to the bottom, select LIAS-VPN, then click Connect.
- You will be prompted for your PSU Access Account ID and password.
- The VPN connection will automatically initiate. You should then be able to successfully access all library databases.
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