Dean Nancy L. Eaton appointed the University Libraries Civility Team in the spring of 2009 to develop a vision to improve the work climiate in the University Libraries. The team's ultimate goal is to build a culture of respect in the Libraries where employees feel valued for their unique contributions to the organization.
Civility@OurLibraries Launch
July 30, 2009
2:00 p.m. - 3:30 p.m., Foster Auditorium and via Media Site Live
In response to your feedback from the recent climate survey, the Civility Team is working hard to promote a culture of respect in our Libraries. Please join us for the Team's kickoff event featuring Dr. Dulin Clark, co-author of The PITA Principle: How to Work With and Avoid Becoming a Pain in the Ass. There will also be a PITA Principle book giveaway! See more about the book at: http://live.psu.edu/story/34265
To view recorded presentation, click here. (This link will only work with Internet Explorer)
Civility@OurLibraries Discussion Groups - The climate surveys conducted by the University Libraries in the past 10 years have consistently identified civility as an area on which we need to work. Come and assist us in developing ideas and plans for working on the civility issue. A representative from the Office of Planning and Institutional Assessment, will facilitate our brainstorming discussion to keep us productive and on track.
Please attend one of the brainstorming sessions to work together as a group to begin to identify what civility means in the library workplace.
Three sessions will be held, two in person at UP and one online for remote users.
The PITA Principle
November 17, 2009
2:00-4:30 Foster Auditorium
This seminar focuses on the concept of "self-awareness" as a core ingredient to better interpersonal effectiveness with co-workers and customers. An honest self-assessment of strengths and growth areas can be a starting point for improvement. In their book, The PITA Principle: How to Work with and Avoid Becoming a Pain in the Ass (published in August of 2008), Drs. Orndorff and Clark high-light seven types of "PITAs" that are most prevalent in the workplace. This seminar offers practical strategies for working more effectively with each type of PITA and for becoming more aware of your own tendencies toward being difficult to work with in certain situations.
This seminar will help you to:
Assertive Communication: A Solution-Based Approach
December 3, 2009
1:00-3:30 Mann Assembly Room
Do you speak eloquently when you are alone, but get tongue-tied when dealing with others? Do you have thoughts to share, but don't feel like others listen? Developing an assertive communication style can help you partner with those you work with to build credibility and make more informed decisions.
This program will help you to:
Business Etiquette
March 4, 2010
9:00 a.m. - 12:00 p.m., Mann Assembly Room
It is increasingly clear that our behaviors, both at work and at home, mean something to others around us. Our appearance, what we say, how tactful we are, how we build relationships are all critically important. Whether or not we think it's unfair, people make character judgments about our abilities based on how we handle social situations. This practical seminar will impart the etiquette guidelines you need to know. This program, which prepares for success in the workplace and in life, will help you to:
Non-Verbal Communication: Speaking Volumes Without Saying a Word
April 15, 2010
1:30 - 3:30 p.m., Mann Assembly Room
What do your eyes say? Your gestures? Your tone? Understanding the power of nonverbal behaviors in our communications is key to our effectiveness as communicators. This workshop explores the crucial role non-verbal behaviors play in the workplace to either cause confusion or build understanding. This program will help you to:
