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Penn State University Libraries
University Library Home > Lending Services

Questions About My Library Account and Library Notices

 

"How can I see a list of my current checkouts, holds, overdues, bills, etc.?"

You can review almost* everything currently on your library account by logging into My Library Account.

*Requests placed through Illiad or MediaTech will not appear on My Library Account. Check Illiad requests by logging into Illiad. Questions about materials ordered from MediaTech should be sent to mtssmed@psulias.psu.edu

 

"How can I renew my materials?"

Many items can be renewed by logging into My Library Account. See the instructions under Checkouts to renew those items that are eligible.

 

"I've already returned this item - why did I receive an overdue notice?"

First, check the date and time that the notice was sent. It's possible that the notice was sent before you returned the item. You can also check your current list of checkouts at My Library Account. If the item does not appear on that list, it has already been removed from your account.

If you believe that you received an overdue or bill notice for an item that you've returned, complete the online Claim Returned form to initiate a library staff search.

 

"I have a question about a bill."

Questions about library bills should be referred to your local PSU library location (see contact information here). You may also refer to our Lending Code for general information about library fees. Questions about bills sent from Lending Services, Pattee Library may be submitted through our Bill Question form. Please be sure to supply as much information as possible.

 

"How can I cancel a hold (I don't need this anymore)?"

You can cancel a hold by logging into My Library Account, checking the box next to your hold on the Holds list, and clicking Cancel Selected Holds.

 

"Why was my item recalled?"

The University Libraries provides the option to recall materials to allow all of our patrons access to library materials within a reasonable amount of time. All patrons will have no fewer than 10 days from the date on which a recall notice is issued to return a recalled item without fee. See the Libraries' Lending Code for more information.

 

"How do I update my contact information?"

You can update your postal or email address by logging into My Library Account and clicking on Update Address.

 

"Can I see a list or history of all of the materials I've ever borrowed?"

Sorry, but no. The Libraries does not keep user histories, lists of past checkouts, or any other records of who borrowed materials after they have been returned.