Penn State University Libraries - Libraries Commitment to Service Excellence

LIBRARIES COMMITMENT TO SERVICE EXCELLENCE

We connect you with resources to assist with your research and assignments.

We support the University Libraries’ mission of advancing intellectual discovery, information literacy, and lifelong learning.  We provide excellent reference and research service to the Penn State community, the residents of the Commonwealth of Pennsylvania, and international scholars.  This service respects and protects users’ rights to privacy and confidentiality.  The University Libraries are committed to diversity and intellectual freedom. 

We will:

• Provide timely, appropriate, helpful, and courteous service whether asked in person, online, or by phone.
  
  
• Be approachable, polite, efficient, and knowledgeable.
  
  
• Respect your privacy and confidentiality.
  
  
• Make informed referrals when appropriate.