Lisa B. German
Associate Dean for Collections, Information, and Access Services
510 Paterno Library
lgerman@psu.edu
Office: 814-863-4387
Fax: 814-865-3665
Performance Standard Guidelines and Instructions
Discover Your Workplace: The Libraries In-Service Training Day
Standards for Service Desk Performance
Quality Service Commitment Statement
Training Materials (Service Desk Training Committee)
Training Opportunities for Reference, Collections & Research
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