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FAQ

Penn State University Gateway
Ingenta

How do I use the service?

• You need to be a current Penn State faculty, staff of student.
• You need to be registered with the Libraries.
  The Libraries periodically supplies registered patron lists to ingenta. You will not be albe to logon if your patron information was not supplied.
  You can register at any circulation desk at any Penn State library.
  If you are registered with the Libraries and still cannot access ingenta contact Interlibrary Loan with your first and last name and your Penn State User ID. ILL will contact you via email with an ingenta username and password.
• Articles are delivered by PDF download, email or fax.
  Univ. Park patrons can use ILL's fax number:
  814-865-0071. Once ILL receives the faxed article, the article will be posted electronically for you. You will receive an email once it is posted.
• Go to New to ingenta to learn how to logon for the first time.
• Note: The first time you log on, you are recognized by your Penn State Access UserID. This is at the box "First Time Penn State Users, enter your PSU Access UserID". Once in the database, you will create a username (or ID) and a password for ingenta. We recommend that you do not use your Access password.

What can I order?

• You can order articles with in front of them.
• Articles with in front are blocked from ordering.
  These articles are available in full text in other resources in the library.
• Articles that cost over $50 are blocked from ordering. You have the option to pay with your credit card for these articles.
• Email notification of cancelled orders will be sent to you when the order remains unfilled for 10 days.
• Payment method: Under "please select payment method" You will see Penn State University selected. This means that the Libraries account will pay for the article.

What If?

• ingenta is asking for credit card information?
  Your profile is not attached to Penn State's account. Contact ILL to get your profile attached. Provide ILL with your ingenta logon. You will be notified by email when your account is working properly.
• I get "express registration" when I order even though I have my profile set up
  You were timed out by ingenta and need to start over.
• I received poor copy or missing pages. Each order is accompanied by a cover sheet which lists contact phone numbers and emails.
  ingenta help desk: 1-800-296-2221.
  ingenta email: help@ingenta.com

What is the difference between ingenta and Gateway ingenta?

• Many fulltext articles are availalbe through links to ingenta's collection of online publications without going through the Gateway.
  For example, through links from the CAT or through ingenta select.
• However, if you select an article that has a cost and you did not enter through the Gateway,
  you will be asked to pay by credit card.
• Going through the Gateway, which means first registering and
  setting up a profile, will enable you to access more than fulltext.
• The Gateway accesses older articles which are not availalbe for electronic download.
  It also allows you to order articles not covered by subscription.
  Orders through the Gateway are subsidized by the Libraries.

For problems or questions, contact Interlibrary Loan for assistance.

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Updated: 01/08/2007
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