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Penn State University Libraries

Business Office


Courtney M. Dillon
Business Manager:
814-863-5444 |

Pamela A. Hough
Financial Officer:
814-865-5903 |

Welcome to the University Libraries Business Office

exterior pattee view

512 Paterno Library  |  814-863-0403  | | M-F: 8am-5pm


The Business Office is dedicated to providing exceptional customer service to the University Libraries and its patrons. We support our faculty, staff, and patrons at all campus locations with their purchasing, invoicing, travel, reimbursement, and budgetary needs. We oversee the fiscal management of the Libraries as directed by the Dean and perform a wide variety of accounting, budgetary, audit, and cash control functions. Our office is the principal source of information regarding University policies and procedures.


The vision of the Business Office is to serve the University Libraries and its patrons with excellence and to be recognized and known as a friendly, efficient, easy-to-work with office. We continuously challenge ourselves to be efficient and effective in our work and seek improvement in ways of conducting business for ourselves and the people we serve. We work as a proficient team in a respectful and supportive environment that is conducive to a fun-loving, collaborative, and rewarding work experience.

Accounts Receivable

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The Accounts Receivable staff manage the Income owed to the University Libraries for services provided.

Invoices sent to our patrons by the University Libraries Business Office can be paid via cash in person, check or money order (made payable to The Pennsylvania State University), or credit card (only for specific invoices).

Payment should be sent to:
512 Paterno Library
University Park, PA 16802

There will be a $25 charge for returned checks.


Darla Baker | 814-863-5442

  • MediaNet Invoices
  • Deposit of Library Fees Collected
  • Petty Cash Reimbursement
  • Access and Security Representative
  • Credit card payments

Jennifer Cain | 814-867-3315

  • Assistant to the Libraries Administration Units
  • Reconciliation of Library Income and Lioncash+
  • Police Services Liaison
  • Pcard reconciliation

Lauren Waite

University Libraries Invoices:

  • Lost Book, ILL, ILLIAD and Patron Invoices
  • Request for Duplicated Materials Invoices
  • Inactive Records Center Invoices
  • Miscellaneous Invoices


Payment Options Chart

Accounts Payable

libraries exterior view

The Accounts Payable staff manage the ordering and bill payment needs of the University Libraries.



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The Travel staff manage the travel needs and reimbursement of the Libraries faculty, staff, and visitors.


Michael Ward |814-863-5445


Non- Employee Travel Reimbursement Form

Non-Employee Information Form


Penn State Travel Policy

University Libraries Travel Policy